Pleasant Acres Home Management
Pleasant Acres Home Management, LLC
Effective Date: October 7, 2026
These Terms of Use (“Terms”) govern your access to and use of the websites, resident portal, billing tools, messaging tools, and related online services provided by Pleasant Acres Home Management, LLC (“PAHM,” “we,” “us,” or “our”).
By accessing or using our services, you agree to these Terms. If you do not agree, do not use the services.
The resident portal is intended for authorized residents, tenants, lease contacts, and other persons granted access by PAHM. The administrative application is intended only for authorized staff and administrators.
You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account. You agree to provide accurate information and to promptly update information that changes.
The resident portal may allow you to view account balances, invoices, payments, meter readings, water usage, notices, announcements, maintenance requests, insurance information, messages, and other property-related information.
If you believe account information is incorrect, contact the property office promptly.
Invoices, balances, utility charges, fees, credits, and payments shown through the services are governed by your lease, applicable property rules, and other agreements with PAHM. These Terms do not replace or modify your lease.
You may receive communications from PAHM by email, portal message, postal mail, telephone, or text message where permitted and where you have provided any consent required by law.
If you opt in to receive SMS messages from PAHM, you may receive recurring automated resident-account notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. SMS consent is not a condition of tenancy.
Residents may opt in through Resident Portal Settings, or by texting START to (629) 299-2127 (+16292992127) and replying YES to confirm enrollment. Text enrollment is not yet active; until it is, please use the Resident Portal.
SMS Terms & Conditions: https://pahm.net/sms-terms/
Privacy Policy: https://pahm.net/privacy/
The resident portal may allow you to submit maintenance requests. The portal is not an emergency service. For emergencies involving immediate danger to life or property, call 911 or the appropriate emergency service.
You agree not to use the services for unlawful, fraudulent, abusive, harassing, unauthorized, or security-disruptive activity.
You may submit messages, maintenance details, insurance documents, images, and other materials. You authorize PAHM and its service providers to store, process, transmit, and display that content as reasonably necessary to operate the services and manage your property relationship.
Our collection and use of personal information is described in our Privacy Policy.
We may use third-party providers for hosting, storage, email, messaging, payment processing, analytics, security, and other operational functions.
We may modify, suspend, or discontinue features from time to time. We do not guarantee uninterrupted or error-free operation.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ONLINE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAHM WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM USE OF THE ONLINE SERVICES.
We may update these Terms from time to time. The updated version will be posted with a revised effective date.
These Terms are governed by the laws of the State of Tennessee, except where applicable law requires otherwise.
Pleasant Acres Home Management, LLC
200 Bartons Creek Rd, Lebanon, TN 37090
Email: pahmllc@outlook.com
Phone: 615-642-2999
Website: https://pahm.net
Privacy Policy: https://pahm.net/privacy/
SMS Terms & Conditions: https://pahm.net/sms-terms/